Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Tether & Ink ("Company," "we," "us," or "our"), governing your access to and use of our website at tetherandink.com and our direct mail platform (collectively, the "Services").

By creating an account, placing an order, accessing our API, or otherwise using our Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are accepting these Terms on behalf of a business or other legal entity, you represent that you have authority to bind that entity to these Terms.

If you do not agree to these Terms, do not use our Services.

2. Service Description

Tether & Ink provides automated handwritten direct mail services powered by proprietary pen-plotting technology. Our platform uses precision robotic hardware with real ballpoint pens, guided by variable fonts built from sampled human handwriting, to produce authentic handwritten mail pieces at commercial scale.

Our Services include, but are not limited to:

• Production of handwritten letters, cards, and notes using real ink on physical paper stock
• Campaign management, including proof generation, approval workflows, and production scheduling
• Physical mailing via the United States Postal Service (USPS) using genuine postage
• API access for automated campaign triggers integrated with CRM and marketing platforms
• White-label and partner program services for qualifying agencies and resellers
• Campaign analytics including trackable QR codes and custom URL reporting

Service offerings, pricing, and features are subject to change. We will provide reasonable notice of material changes that affect active accounts.

3. Account Registration and Security

To access our platform, you must create an account and provide accurate, current, and complete information. You agree to:

• Maintain the accuracy of your account information and update it promptly if it changes
• Keep your login credentials confidential and not share them with unauthorized parties
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activity that occurs under your account credentials

We reserve the right to suspend or terminate accounts that contain inaccurate information, are involved in fraudulent activity, or otherwise violate these Terms.

4. Client Data and Campaign Content

You retain ownership of all content you submit for campaigns, including letter text, messaging, logos, branding assets, and mailing lists ("Client Content"). By submitting Client Content, you grant Tether & Ink a limited, non-exclusive, revocable license to reproduce, format, and transmit that content solely to produce and deliver your requested campaigns.

You represent and warrant that:

• You own or have all necessary rights and permissions to use the Client Content you submit
• Your campaign content is accurate, truthful, and not misleading to recipients
• You have a lawful basis for contacting all individuals on your mailing list
• Your use of our Services complies with all applicable federal, state, and local laws
• Your campaign content does not infringe any third-party intellectual property, privacy, or publicity rights

We review all campaign proofs prior to production for quality assurance. We reserve the right to decline content that violates these Terms, applicable law, or our content standards.

5. Mailing List Compliance

You are solely responsible for the legal compliance of all mailing lists you provide to Tether & Ink. This responsibility includes, without limitation:

• Maintaining a suppression list of individuals who have requested removal from your mailings and honoring those requests
• Ensuring your lists do not contain individuals on the Direct Marketing Association (DMA) Do Not Mail Registry or equivalent opt-out lists, where applicable
• Processing your lists through NCOA (National Change of Address) as required or recommended for your campaign type
• Complying with applicable state direct marketing laws and regulations
• Obtaining any required consents under applicable privacy laws (including CCPA for California residents)

Tether & Ink reserves the right to refuse any mailing list or campaign that appears to violate applicable law or these Terms, at our sole discretion and without liability.

6. Prohibited Uses

You may not use our Services to produce or send mail pieces containing:

• Fraudulent, deceptive, or materially misleading information
• Threatening, harassing, or abusive content directed at recipients
• Content that violates any federal, state, or local law or regulation
• Content that infringes or misappropriates any third-party copyright, trademark, patent, trade secret, privacy, or publicity rights
• Sexually explicit, obscene, or graphic violent content
• Content designed to impersonate a government agency, financial institution, or other entity without appropriate authorization
• Unsolicited commercial mail to recipients who have previously opted out from your mailings
• Content targeting minors for products or services inappropriate for minors

Violations may result in immediate campaign cancellation, account termination, forfeiture of any prepaid fees, and may be reported to applicable regulatory or law enforcement authorities. We cooperate fully with all valid legal requests.

7. Payment Terms

Pricing for Services is as published on our pricing page or as agreed in a signed order form or enterprise agreement. Payment is due at the time of order placement unless otherwise specified in writing. We accept major credit cards through our payment processor. Enterprise clients may be eligible for invoiced net-payment terms under a separate signed agreement.

All prices are in US Dollars. Orders are non-refundable once production has commenced. "Production commencement" is defined as the point at which your approved proof has been released to our pen-plotting hardware queue.

If a campaign proof is not approved or rejected within five (5) business days of delivery, we may place the campaign on hold. Re-activation after a hold may be subject to a re-setup fee. You are responsible for all applicable sales and use taxes.

In the event of a disputed charge, please contact us at info@tetherandink.com before initiating a chargeback. We will work in good faith to resolve billing disputes within 10 business days.

8. Production and Delivery

Production Timelines

Standard production time is five (5) to ten (10) business days from proof approval. Rush production options may be available at additional cost, subject to capacity. Production timelines are estimates and may vary based on campaign volume and current production schedules.

Proof Approval

Prior to production, we will provide you with scanned proof images of your campaign letters. Production will not begin until you provide written approval of your proof. You are solely responsible for reviewing proofs for accuracy, including recipient addressing, letter content, and branding. Tether & Ink is not responsible for errors in client-provided content that appear in an approved proof.

Mailing and Delivery

Completed campaigns are mailed via USPS. Estimated delivery timeframes are two (2) to five (5) business days following the date of mailing for First Class Mail. Delivery estimates are not guarantees. Tether & Ink is not responsible for delays, misdelivery, or return of mail caused by USPS operations, force majeure events, or address errors in client-provided mailing lists.

Undeliverable mail returned by USPS will be handled in accordance with USPS standards. Address verification and NCOA processing services are available as add-ons and are recommended to minimize undeliverables.

9. Intellectual Property

You own your Client Content. We own our platform, including but not limited to: our pen-plotting hardware, firmware, proprietary variable font systems, production software, website, trademarks (including the Tether & Ink name and logo), and all related intellectual property ("Company IP"). Nothing in these Terms transfers any rights in Company IP to you, or any rights in Client Content to us beyond the limited license described in Section 4.

You may not reverse engineer, copy, modify, or create derivative works of any Company IP. You may not use the Tether & Ink name, logo, or trademarks without prior written consent, except as expressly authorized in a white-label or partner agreement.

10. Confidentiality

Each party ("Receiving Party") may receive confidential or proprietary information of the other party ("Disclosing Party") in connection with these Terms, including pricing, business plans, campaign data, and technical specifications ("Confidential Information"). The Receiving Party agrees to:

• Maintain the confidentiality of Confidential Information using at least reasonable care
• Use Confidential Information only as necessary to perform its obligations under these Terms
• Not disclose Confidential Information to third parties without the Disclosing Party’s prior written consent

These obligations do not apply to information that: (a) is or becomes publicly known through no breach by the Receiving Party; (b) was rightfully known before receipt; (c) is independently developed without use of the Confidential Information; or (d) is required to be disclosed by law or court order, provided the Receiving Party provides prompt prior notice where permitted.

11. Disclaimers

Our Services are provided "as is" and "as available" without warranties of any kind, express or implied. To the fullest extent permitted by applicable law, Tether & Ink disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that: (a) Services will be uninterrupted, error-free, or secure; (b) mail pieces will be delivered by any specific date; (c) campaign results will meet your marketing objectives or generate any particular response rate; or (d) our platform will be free from bugs or viruses. The use of our Services is at your sole risk.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Tether & Ink’s total cumulative liability to you for any and all claims arising from or related to these Terms or our Services — whether in contract, tort, strict liability, or otherwise — will not exceed the total fees you paid to us in the twelve (12) months preceding the event giving rise to the claim.

In no event will Tether & Ink be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, loss of data, loss of goodwill, business interruption, or cost of substitute services, even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow certain limitations on liability. To the extent such limitations are not permitted, our liability will be limited to the maximum extent allowed by applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Tether & Ink and its officers, directors, employees, contractors, and agents from and against any and all third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of the Services in violation of these Terms or applicable law
• Client Content you submit, including any claims of infringement, false advertising, or violation of recipient rights
• Your mailing lists, including claims arising from contacting individuals without proper consent
• Your breach of any representation or warranty in these Terms

We reserve the right to assume exclusive control of any matter subject to indemnification, at our expense, and you agree to cooperate with our defense of such claims.

14. Termination

Either party may terminate your account with thirty (30) days’ written notice. We may suspend or terminate your account immediately, without notice, if you: (a) materially breach these Terms; (b) engage in fraudulent or illegal activity; (c) fail to pay amounts due; or (d) use our Services in a manner that poses risk of harm to Tether & Ink, its clients, or third parties.

Upon termination, all outstanding payment obligations become immediately due. Campaigns in production at the time of termination may be completed and billed at our discretion. Account data will be retained for the periods described in our Privacy Policy and then deleted. Sections 9 (Intellectual Property), 10 (Confidentiality), 11 (Disclaimers), 12 (Limitation of Liability), 13 (Indemnification), and 15 (Governing Law) survive termination.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws provisions. Any legal action or proceeding arising from or relating to these Terms or our Services must be brought exclusively in the state or federal courts located in Lee County, Florida. You hereby consent to the personal jurisdiction of those courts and waive any objection to such jurisdiction or venue.

16. Changes to These Terms

We may update these Terms from time to time. When we do, we will post the revised Terms on this page with a new effective date. For material changes — such as changes to payment terms, limitations of liability, or governing law — we will provide additional notice by email to the address associated with your account at least fourteen (14) days before the change takes effect.

Your continued use of the Services after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services before the effective date.

17. Contact

For questions about these Terms, to report a violation, or to request a written agreement, please contact us:

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Tether & Ink with respect to your use of the Services and supersede all prior agreements, representations, and understandings.

18. SMS Communications Program

Tether & Ink operates an SMS text messaging program to send transactional and informational messages to individuals who have provided express consent. This section describes how our SMS program works and your rights as a subscriber.

18.1 Program Description

Messages sent through our SMS program may include appointment reminders, account notifications, campaign status updates, service announcements, production and proof approvals, and other information related to your relationship with Tether & Ink. Message frequency varies based on your account activity, campaign volume, and the nature of your communications with us.

18.2 How to Opt In

You may opt in to receive SMS messages from Tether & Ink only after providing express consent through one of the following methods:

• Web form: Submitting your mobile phone number through a consent form on tetherandink.com (including our SMS consent page) after reviewing the disclosure language and affirmatively agreeing to receive texts
• Verbal consent: Providing verbal consent during a phone call or in-person conversation with a Tether & Ink representative, after the representative reads the required disclosure to you and you affirmatively agree
• Inbound contact: By initiating inbound contact via text message to our business phone number, where you expressly request to receive SMS communications from us
• Physical form: By submitting a completed physical consent form provided by Tether & Ink that includes the required disclosure language and your signature or written acknowledgment

Consent to receive SMS messages is not a condition of purchasing our direct mail services. We will not send SMS messages to any mobile number without documented express consent obtained through one of the methods above.

18.3 How to Opt Out

Reply STOP to cancel at any time. After you send STOP, you will receive a one-time confirmation message acknowledging your opt-out. You will not receive further SMS messages from Tether & Ink unless you opt in again through one of the methods described in Section 18.2.

18.4 How to Get Help

Reply HELP for customer support. You may also contact us by email at info@tetherandink.com or by mail at the address listed in Section 17.

18.5 Standard Disclosures

Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages. Supported carriers include all major U.S. wireless providers; availability may vary by carrier and device.

18.6 Privacy

We handle mobile phone numbers and SMS-related data in accordance with our Privacy Policy, including the SMS/Text Messaging Data provisions in Section 2.7. Mobile information will not be shared, sold, or conveyed to third parties or affiliates for marketing or promotional purposes.